- Call transcription: Gain accurate and summarized written text transcript of your customers' voice conversations in the Saudi Arabian dialect.
- Insights: Get detailed reporting on call center performance.
- Arabic support: Maqsam is one of the few call center software solutions that provide Arabic language support.
- Unlimited call recordings: No limits, record as many calls as you want.
- Omnichannel capabilities: Connect with your customers on their preferred channel, whether it’s SMS, WhatsApp, Facebook, Instagram, or others.
- Conversational AI Chatbot: Humanize your chatbot conversations with Maqsam's Arabic Large Learning Model (LLM) that offers multilingual and dialect capabilities.
- Extensions, internal calls, mobile app and many more.