Call Center Intelligence

Make winning decisions with complete insights and metrics from your call center interactions.

Gives you real-time insights into each and every aspect of your contact center metrics. It offers complete control over data collection and enables you to view reports, dashboards, and charts of all incoming and outbound calls. We log every single interaction your team makes with your customers, and retain your data forever so you can at your own convenience filter down on your data and build the reports you need to make more accurate decisions.

check out these features

Skill Based and Dynamic Call Routing

Manage your calls by routing them to the right agent depending on the variable you want.

Custom Call Filtration

Effortlessly filter through your calls and find the calls that matter.

Out of Hours Services

Schedule your out of hours behavior so customers know when you are at service.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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