Call Summary

Get automated concise summaries for your calls.

The Call Summary feature offers a concise one-paragraph overview of your calls for efficient comprehension. This is complemented by a detailed transcription page, presenting the full call transcript in a threaded view, significantly elevating the overall quality assurance experience.

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Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

Custom Reports

Generate and access custom reports from your data and share them with your team.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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