Call Summary

Get automated concise summaries for your calls.

The Call Summary feature offers a concise one-paragraph overview of your calls for efficient comprehension. This is complemented by a detailed transcription page, presenting the full call transcript in a threaded view, significantly elevating the overall quality assurance experience.

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Custom Reports

Generate and access custom reports from your data and share them with your team.

Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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