Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

IVR systems are like robots as they are configured to behave the way that works best for your business, whether automatically routing calls to a specific agent, have the caller record a message for your team, play informative messages, trigger templated messages or even forward the call to any phone number in the world. Usually, businesses structure their IVRs in a way that makes it very easy for the customer to navigate the company’s different departments & services, and then connect them to the needed agent accordingly. With our fully customizable IVRs, you can build the IVR flow that works best for your business, it even integrates with your systems through different sets of APIs so we can instruct the IVR to behave in a very customized way according to the response we get from your systems.

check out these features

Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

Out of Hours Services

Schedule your out of hours behavior so customers know when you are at service.

Mobile App

Dial and experience roam free and beyond as you go with Maqsam’s dynamic Mobile App.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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