Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

IVR systems are like robots as they are configured to behave the way that works best for your business, whether automatically routing calls to a specific agent, have the caller record a message for your team, play informative messages, trigger templated messages or even forward the call to any phone number in the world. Usually, businesses structure their IVRs in a way that makes it very easy for the customer to navigate the company’s different departments & services, and then connect them to the needed agent accordingly. With our fully customizable IVRs, you can build the IVR flow that works best for your business, it even integrates with your systems through different sets of APIs so we can instruct the IVR to behave in a very customized way according to the response we get from your systems.

check out these features

Real-Time Call Monitoring

Oversee all your incoming and outgoing traffic flow in real time and identify areas of improvement.

Call Forwarding

Never miss a call by forwarding your incoming calls when you are unavailable.

Call Whispering

Drop in on live calls between the customer and agent and coach your agent in real time on the call.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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