Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Want your customers to feel valued? Let them know that you value their time too by assigning their calls auto-magically to their account manager once they call your company number.

Set Relationships By Time

Control how long you want this preference to last. For a say, a week or forever. Implement alternative routing conditions in case their account manager wasn’t available.

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Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

Call Center Intelligence

Make winning decisions with complete insights and metrics from your call center interactions.

Custom Reports

Generate and access custom reports from your data and share them with your team.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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