Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

Want your customers to feel valued? Let them know that you value their time too by assigning their calls auto-magically to their account manager once they call your company number.

Set Relationships By Time

Control how long you want this preference to last. For a say, a week or forever. Implement alternative routing conditions in case their account manager wasn’t available.

check out these features

Phonebook

Build agility across your team by sharing all contact details in one place.

Fully Customizable Interactive Voice Response (IVR)

Customize and build your own IVR flow that works best for your business and guide your callers through to the designated function.

Real-Time Call Monitoring

Oversee all your incoming and outgoing traffic flow in real time and identify areas of improvement.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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