Real-Time Call Monitoring

Oversee all your incoming and outgoing traffic flow in real time and identify areas of improvement.

Identify agent performance proficiency and deficit and give real time feedback to improve call center quality and attune to customers feedback. Maqsam's powerful coaching and monitoring capabilities give admins immediate visibility into agent performance for identifying mistakes and reversing them quickly so as to better service customer issues and improve calls with prospects.

Listen Into Live Queues

Especially with remote work on the rise, live call supervision is essential. With our Whispering and Barging features you can join calls, intervene, coach and whisper to agents live.

Every Step Of The Call

Better coach your agents and see how they're doing at every step of the call, as well as keep archived records of their interactions for future reference.

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Call Forwarding

Never miss a call by forwarding your incoming calls when you are unavailable.

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Auto-tagging Calls

Automatically label incoming or outgoing calls based on predefined tags and criteria.

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After Call Work (ACW)

Give your team enough time to finalize any call related matters without missing a new call.

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Features

Real-Time Call Monitoring

Listen Into Live Queues

Every Step Of The Call

check out these features

Call Forwarding

Auto-tagging Calls

After Call Work (ACW)

From Customer to Cloud: Everything you need to make Customer Experience smarter.