Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

Sentiment Analysis empowers businesses with comprehensive insights into the prevailing sentiment during interactions between your team and customers. By offering a refined understanding of the emotional tone, whether it’s positive, negative, or neutral, and allowing you to gain valuable insights to enhance the overall dynamics of your team’s communication and engagement.

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API Integrations

Power up your customer service with our complete open API solutions.

Skill Based and Dynamic Call Routing

Manage your calls by routing them to the right agent depending on the variable you want.

WhatsApp Messaging

Connect Maqsam with your WhatsApp Business and streamline your organization messaging.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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