Sentiment Analysis

Make use of artificial intelligence to get a thorough understanding of the overall sentiment during conversations between your team and customers.

Sentiment Analysis empowers businesses with comprehensive insights into the prevailing sentiment during interactions between your team and customers. By offering a refined understanding of the emotional tone, whether it’s positive, negative, or neutral, and allowing you to gain valuable insights to enhance the overall dynamics of your team’s communication and engagement.

check out these features

Call Forwarding

Never miss a call by forwarding your incoming calls when you are unavailable.

Extensions

Allow your customers to easily reach the right agent or department with configurable IVR extensions numbers.

Prefered Agent

Connect your customer with the best-suited representative from your team, every time.

From Customer to Cloud: Everything you need to make Customer Experience smarter.

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